Help! My Fairy Garden has a problem!
Greetings! We hope you're enjoying your Fairy Garden pledge! We always strive to make sure your pledge arrives complete and safely the first time around. Unfortunately, sometimes things are beyond our control - like elephants attacking a UPS truck or Pennywise swiping a promo card out of your box (Or something boring like a crushed corner due to a rough trip). Please see the questions below to see if your question or concern has already been addressed!
I don't have my tracking number yet!
Tracking numbers will be emailed out to the email address on your Pledgemanager account when your parcel is completed and shipped. Don't panic if you don't have one yet, it takes time to send out all the pledges! We will post here as each region's tracking numbers should be received and we will not be responding to requests for tracking numbers before we've updated!
I don't have my package yet!
No regions (US, Canada, Internationals) have been completed yet, so we will not be responding to requests about missing packages currently. We will post here when we expect that most people should have received and at that point we will do our best to help you out with tracking down a missing package. The first thing we will ask of you is whether you've contacted your local courier office. 95% of the time, reporting to USPS/UPS/DHL, etc. that your package has not arrived yet results in a found package. PLEASE contact them before you contact us!
Nice try, but you didn't answer my question/address my concern!
No worries! Please go here and fill out the form as completely as possible and our customer service team will help you out!