Help! My Kamigami Battles has a problem!
Greetings! We hope you're enjoying your Kamigami Battles pledge! We always strive to make sure your pledge arrives complete and safely the first time around. Unfortunately, sometimes things are beyond our control - like elephants attacking a UPS truck or Pennywise swiping a promo card out of your box (Or something boring like a crushed corner due to a rough trip). Please see the questions below to see if your question or concern has already been addressed!
I don't have my tracking number yet!
Tracking numbers will be emailed out to the email address on your Pledgemanager account when your parcel is completed and shipped. Don't panic if you don't have one yet, it takes time to send out all the pledges! We will post here as each region's tracking numbers should be received and we will not be responding to requests for tracking numbers before we've updated!
I don't have my package yet!
No regions (US, Canada, Internationals) have been completed yet, so we will not be responding to requests about missing packages currently. We will post here when we expect that most people should have received and at that point we will do our best to help you out with tracking down a missing package. The first thing we will ask of you is whether you've contacted your local courier office. 95% of the time, reporting to USPS/UPS/DHL, etc. that your package has not arrived yet results in a found package. PLEASE contact them before you contact us!
I didn't get all the promo cards!
Some promo cards (including Ptah) are still coming and will be sent automatically as they are released. You should have received one pack of promos, plus a Leucothea and a Nergal card for right now. We will contact everyone before we send out additional shipments to make sure we have updated mailing addresses.
Where are the expansions?
Expansions are in development and will be sent, with their corresponding promo packs, as they arrive in our warehouse.
I didn't get all the foil packs!
Deja vu - have I said this before? They are being completed and will be sent as they arrive in the warehouse. We didn't want to delay the base games!
Nice try, but you didn't answer my question/address my concern!
No worries! Please go here and fill out the form as completely as possible and our customer service team will help you out!