For any issue, email info@japanimegames.com

Crowdfunding note: If you’ve already messaged us through the Kickstarter inbox, that’s enough. Please use only one channel per issue, duplicate messages slow things down.

Include in your message:

• Full name and the email used for the order or pledge
• Order number or Backer number (for crowdfunding campaigns)
• Shipping address and phone if delivery related
• Short description of the issue
• Photos for damage or missing items
  

Response time: 1–2 business days. (Mon–Fri, Pacific Time)