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FAQs

Find answers to our most frequently asked questions.

Q: Where can I buy your games?

A: Our games are available at major retailers, hobby shops, and online marketplaces. You can also purchase directly from our website.

Q: Do you ship internationally?

A: Yes! We offer international shipping to most countries. Shipping rates and times may vary based on your location.

Q: I have a question about the rules for one of your games. Where can I get help?

A: For any rules-related questions, you can reach out to our customer support team for further assistance.

Q: I’m missing a piece from my game. What should I do?

A: If you’re missing any components, please reach out to our customer support team via the contact form on our website, and we’ll be happy to send replacement parts as quickly as possible.

Q: I received a damaged product. Can I get a replacement?

A: We’re sorry to hear that! Please send us a message with your order number and photos of the damage, and we’ll arrange a replacement for you.

Q: I put in a request to customer service and haven’t received a response after a week. What should I do?

A: If you haven’t received a response from our customer service team after a week, we recommend checking your spam or junk mail folder, as our replies may have been filtered there. 

Q: I would like my FLGS to organize an Organized Play event for one of the games I love. What can I do?

A: Ask your Friendly Local Game Store (FLGS) to reach out to us, and we can help them organize an event! We offer Organized Play kits that include everything they need to run a fun and engaging event for your favorite game.

Q: How do I host an Organized Play event for one of your games?

A: To host an Organized Play (OP) event, you can purchase one of our OP kits, which includes everything you need to run an exciting event at your store or community center. Reach out to us for more info.

Q: Do you have a program for supporting local game stores?

A: Yes! We offer a retailer support program that provides promotional materials, demo copies, and Organized Play kits to help stores grow their communities around our games. Contact us to learn how you can join the program.

Q: I bought Testament and noticed some errors. What should I do?

A: We apologize for the oversight! We have an errata with corrected cards available. Please reach out to us, and we’ll be happy to send the updated cards to you..