FAQs

A: Our games are available at major retailers, hobby shops, and online marketplaces. You can also purchase directly from our website.

A: Yes! We offer international shipping to most countries. Shipping rates and times may vary based on your location.

A: For any rules-related questions, you can reach out to our customer support team (info@japanimegames.com) for further assistance.

A: We do not replace empty boxes because they are likely to be damaged in transit. If you still want one and accept that risk, we can send one when available and you pay the shipping cost. To request this exception, email info@japanimegames.com with your full shipping address. We’ll confirm availability and a shipping quote.

A: Minor to moderate curvature is a normal characteristic of foil cards and is not eligible for replacement. We only replace for significant manufacturing defects.

Examples: deep creases straight from the pack, delamination or missing layers, badly bent corners on arrival, severe surface damage, major misprints or miscuts, or the wrong card inserted.

Not eligible: normal curvature, minor surface marks, small print variations, or wear from handling or play.

This policy applies to both TCG and non-TCG products.

A: Please email info@japanimegames.com. Include the game title, the exact parts needed, quantity, and clear photos. We will review and send replacement components when available.

Note: we do not replace box inserts or vac trays, as they are difficult to ship.

Please make sure to read our policies on card replacements and empty boxes.

A: We’re sorry to hear that! Please send us a message with your order number and photos of the damage, and we’ll arrange a replacement for you.

A: If the parts are available, we can provide them. You will need to pay shipping and handling. Email info@japanimegames.com with the game title, the exact parts you need, and your full shipping address. We will confirm availability and a quote.

A: If you haven’t received a response from our customer service team after a week, we recommend checking your spam or junk mail folder, as our replies may have been filtered there. 

A: Ask your Friendly Local Game Store (FLGS) to reach out to us, and we can help them organize an event! We offer Organized Play kits that include everything they need to run a fun and engaging event for your favorite game.

A: To host an Organized Play (OP) event, you can purchase one of our OP kits, which includes everything you need to run an exciting event at your store or community center. Reach out to us for more info.

A: Yes! We offer a retailer support program that provides promotional materials, demo copies, and Organized Play kits to help stores grow their communities around our games. Contact us to learn how you can join the program.

A: We apologize for the oversight! We have an errata with corrected cards available. Please reach out to us, and we’ll be happy to send the updated cards to you..