Shipping and Returns

Free Shipping
We offer free shipping on orders of $75 or more within the continental United States. This offer excludes Hawaii, Alaska, and Puerto Rico, and applies to consumer orders only.

Shipping Policy
Japanime Games ships orders Monday through Friday, typically between 9 a.m. and 5 p.m. Eastern Time. While our standard processing time is within one business day, please allow for occasional delays due to ongoing projects or high volume.

If your order contains only in-stock items but will be delayed more than three business days, we will contact you at the email address provided during checkout.

  • Carriers: USPS and UPS Ground (estimated 3–5 business days within the continental U.S.)

  • International Orders: Delivery times vary; please refer to the UPS website for details.

If you have specific shipping needs or time-sensitive requests, please contact us through our website and we’ll do our best to help.

Return Policy (Webstore Purchases Only)

We want you to be completely satisfied with your purchase and will do everything we can to make it right.

  • If your item arrives damaged or not as described, please contact us with details (and photos, if possible). We’ll send replacements or missing parts as needed.

  • You may return products within 30 days of receipt, provided they are unopened and in original condition.

  • We’ll refund the purchase price of the product, but unless the error was on our end, original and return shipping costs are the buyer’s responsibility.

  • If we made a mistake, contact us to request a prepaid return label (call tag).

Crowdfunding Refund Policy (Kickstarter & BackerKit)

Our crowdfunding campaigns have their own refund conditions, which are different from standard webstore purchases. Please see the individual crowdfunding project's page for that project's refund policy.

By pledging through crowdfunding, you agree to these terms. Chargebacks or disputes filed outside of this policy may result in loss of access to future campaigns.